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Deliveries and Returns



Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Returns & Exchanges

Damaged/Non-Working Items

If you receive an item and it is damaged, not working or missing parts you may:

  • Return the item to us.
    Within 30 days of the purchase date, we will glady process an exchange of damaged/non-working merchandise. To return an item, please call our customer service department at 1-800-353-4676 to arrange a return. 

    • Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. You will be responsible for all return shipping costs on non-defective items, unless damaged in shipment. 

Returns for All Other Reasons

In order to keep our prices low, we will charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:

  • Non-defective merchandise returned in visibly used, or damaged condition

  • Orders "Refused" without authorization

  • Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)

  • Any return that is not the result of defective/damaged merchandise or a shipping error  

How to Return An Item

To return an item, please call our customer service department at 1-800-353-4676 to arrange a return. 

We will provide you with return instructions. Returns must be post-marked, within 30-Days from the date received and in re-sellable condition to avoid a 15% restocking fee. The customer is responsible for all return shipping costs on non-defective items, unless damaged in shipment.

Exceptions:

  • Items over 150LB are governed by our Large Item Return Policy

  • International Orders are governed by our International Return Policy

  • Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center

  • Restocking Fees will be applied in certain situations 

Packing and Sending Your Return

When getting your item ready to send back, please make sure that the item meets the following guidelines:

  • The item is in its original box and original packaging

  • The product is securely packaged to avoid damage

  • The product is sent with all of its parts and manuals

Large Item Return Policy

Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freightliner handling charges cannot be refunded.  If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.

Please note that you will be responsible for the actual freight costs in the following instances:

  • You miss your delivery appointment

  • You refuse or return a non-damaged, non-defective item

Freight fees on large items often range between $100.00 and $400.00.

International Returns

International Orders are governed by our Standard Return Policy with the following amendments:

  • International Customers bear full responsibility for insuring return merchandise arrives at our warehouse within 20-days of initiating a return, including all incurred shipping, duty and tax charges

  • Manufacturer warranties sometimes vary in countries other than the United States, please contact the respective Manufacturer to find out whether coverage varies in your country

Restocking Fees

In order to keep our prices low, we have to charge a re-stocking fee in certain instances to re-coup the cost associated with returns. A 15% re-stocking fee will be assessed in the following situations:

  • Non-defective merchandise returned in visibly used, or damaged condition

  • Orders "Refused" without authorization

  • Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)

  • Any return that is not the result of defective/damaged merchandise or a shipping error

Once we receive your return, please allow 14-Days for us to inspect and process your return. Credit Card purchases will be refunded to the account you provided when you placed your order.

Warranty and Parts Info

Repairing Products Through an Authorized Service Center
After 30 days, purchases made from Zampini Industrial Group are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service Center for repair.


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